Privacy Policy

Mana Wellness, LLC ("Mana Wellness," "we," "our," or "us") is deeply committed to protecting your privacy. We truly appreciate the trust you place in us by sharing your personal information. This Privacy Policy explains in clear, friendly language how we collect, use, and safeguard your information when you interact with our wellness services (including when you receive SMS communications from us). Our goal is to give you control over your data and to use it only to enhance your health and wellness experience.

Information We Collect

We collect information to better serve you and improve your wellness journey. We only gather what you choose to share with us or what is needed for providing our services. This may include:

• Personal Information: Your name, phone number, and email address, which you provide when you choose to sign up or communicate with us.
• Usage Information: Details about how you interact with our messages (for example, whether you open our emails or respond to our texts). This helps us make our communications more useful and relevant to you.
• Consent Records: Documentation of your agreement to receive communications from us, including the date, time, and method by which you gave your consent. We keep these records to ensure we have your permission and to honor your choices.

How We Use Your Information

We use your information thoughtfully and only for purposes that benefit you and your health experience. Specifically, we may use the information we collect to:

• Provide You Services and Updates: Send you SMS messages and emails that you have opted in to receive – for example, appointment confirmations, reminders, important announcements, wellness tips, or occasional promotional offers related to our services. These communications are meant to support you in your wellness journey.
• Improve Your Experience: Analyze the feedback or interaction data (like which messages you found helpful) to improve the quality, relevance, and personalization of our communications and services. This way, we can focus on what matters most to you.
• Support and Customer Service: Respond to your questions, requests, or concerns promptly and effectively. Knowing a bit about your history with us (like past appointments or communications) helps us assist you better.

We want to reassure you that we will never sell your personal information or share it with third-party companies for their own marketing purposes. Your data is used only to serve you and improve our offerings to you.

How We Obtain Consent

Your privacy choices are paramount. We will only send you messages if you have explicitly given us permission. By providing your phone number or email on our website, through a signup form, or by sending us a text requesting information, you are confirming that you want to hear from us. In other words, we only contact you because you asked us to.

We make sure to keep a record of your consent (as mentioned above) so that we have proof you're okay with receiving communications. You are in control – if you ever feel you didn't give consent or have changed your mind, just let us know (or use the opt-out methods below), and we will respect your decision.

Message Frequency

We aim to send you only helpful and relevant messages, and we do not want to overwhelm you. The number of messages you receive from us will depend on the services or programs you have signed up for and your interactions with us. Generally:

• If you are actively using our services, you might receive several messages such as appointment confirmations, reminders about upcoming sessions, or follow-up notes on your wellness progress.
• From time to time, we may also send you wellness updates or special promotions that we believe could benefit you.

Our intention is to keep our communications meaningful. We understand that too many messages can be frustrating, so we strive to only send information that adds value to your health experience. Of course, you are free to opt out at any time if you feel you're receiving too many messages (see How to Opt-Out below).

How to Opt-Out

You are always in control of what you receive from us. If at any point you decide that you no longer wish to get our SMS messages, you can stop them quickly and easily. Simply reply "STOP" to any text message we send you.

Once you send a STOP message, we will promptly remove you from our messaging list. You will not receive any further SMS communications from us unless you choose to opt back in at a later time. We respect your decision with no questions asked, and you're always welcome to rejoin our messaging program whenever you feel ready.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy or as required by law – whichever is longer. This means:

• If you are an active client or subscriber, we will keep your information on file so we can continue to provide services to you (for example, keeping your contact info to send appointment reminders).
• If you opt out of communications or stop using our services, we will remove or anonymize the information we no longer need. We might keep minimal data (like your opt-out request or basic transaction records) for record-keeping purposes, to comply with legal obligations, or to ensure we don't accidentally contact you after you've asked us not to.

In short, we don't keep your data any longer than we have to. When we no longer need your information, we securely delete it or archive it in a way that it can no longer be linked back to you.

Your Rights

It's your personal data, and you have rights to control and manage it. We want to empower you to exercise the following choices regarding your information:

• Access Your Information: You can ask us to provide a copy of the personal information we hold about you. We will gladly let you know what data we have and how it's being used.
• Request Corrections: If any of your personal details in our records are incorrect or outdated (for example, you changed your phone number or noticed a typo in your name), you have the right to have those details corrected. Just inform us, and we'll update our records.
• Request Deletion: You can request that we delete your personal data from our records if you no longer want us to have it (as long as we're not required to keep it for legal reasons). We understand and will honor your request by removing what we can and letting you know if there's anything we must retain (for instance, for compliance or legal obligations).
• Withdraw Consent: If you previously gave consent for us to contact you or use your information, you can change your mind at any time. Withdrawing your consent means we will stop the specific use of your data that you had agreed to (such as receiving newsletters or SMS alerts).

To exercise any of these rights, simply reach out to us using the contact information in the Contact Us section below. We take your requests seriously. We will respond as soon as possible and do our best to address your needs or concerns in a timely and helpful manner. Your control over your data is very important to us.

Security Measures

We know that when you share personal information with us, you are trusting us to keep it safe. We take this responsibility to heart. We use strong security practices and up-to-date technologies to protect your data from unauthorized access, disclosure, or misuse. For example, we implement industry-standard safeguards such as encryption, secure servers, and careful access controls to protect our systems and your information.

While we work very hard to guard your data, it's important to note that no method of transmitting or storing information is completely secure. In plain terms, absolute security cannot be guaranteed (and you should be wary of any company that promises 100% security). However, please rest assured that we continuously monitor and improve our security measures to adapt to new threats and to protect your privacy. If there were ever a security breach, we would act quickly to mitigate the issue and inform affected users as required by law.

Changes to This Policy

As we continue to evolve and improve our services, we may update this Privacy Policy from time to time to reflect those changes or to meet new legal requirements. If we make important changes that affect how your personal information is handled, we will post the updated Privacy Policy on this page and update the Effective Date at the top so you know a change has occurred.

We encourage you to review this Privacy Policy periodically so you stay informed about how we are protecting your information. If you continue to use our services after an update, it will signify your acceptance of the revised policy. (For significant changes, we might also notify you directly via email or another method, but either way, the latest version of this policy will always be available on our website.)

Please note that we typically do not keep old versions of our Privacy Policy on the site. If you'd like to see changes or have questions about previous versions, feel free to contact us. Our commitment to your privacy, however, will always remain steadfast.

Contact Us

Your trust is invaluable to us, and we welcome any questions or feedback about our Privacy Policy or how we protect your privacy. If you have concerns, need clarifications, or wish to exercise any of your rights regarding your personal data, please don't hesitate to contact us. We are here to listen and help.

You can reach the Mana Wellness team using any of the following methods:

Mana Wellness, LLC
801 S. FIGUEROA ST, SUITE 1000
LOS ANGELES, CA 90017
Email: [email protected]

When you contact us, please let us know that your inquiry is about privacy. This way, we can route your question to the right team member and get back to you as quickly as possible. We will do our best to respond promptly and address your questions thoroughly.

Thank you for being a part of the Mana Wellness community and for trusting us with your information. We are dedicated to safeguarding that trust every day.

SMS Program Terms

For clarity and legal purposes, we need to outline the terms of our SMS messaging service. By subscribing to (or using) our SMS messages, you agree to the following:

• Message and Data Rates: You understand that standard text messaging rates and data charges may apply to any SMS messages we send you, as determined by your mobile service provider. Mana Wellness does not charge you for texting or subscribing to our messages, but your carrier might charge you according to your phone plan.
• Authorized User Consent: You confirm that you are the authorized user of the mobile phone number you provided to us (or that you have the phone owner's permission to use this number for our texts). By giving us your number, you consent to receive text messages at that number and agree that you are responsible for any carrier charges incurred.

We include these terms to ensure you know exactly what to expect from our texting program. We want you to feel confident and informed when using our services. By subscribing to our SMS service, you acknowledge that you understand and accept these terms as part of our commitment to transparency and to giving you control over your communications with us.